Return and refund

Your satisfaction is our priority.

That’s why we offer fair and clear return policies tailored to your region.

🇺🇸 USA / 🇨🇦 Canada

✅ 30-day return policy
📦 Items must be unused, in original packaging, with tags
🚚 Return shipping at your expense (unless item is faulty)
📧 Contact us before returning: contact@konfortify.shop
💳 Refunds processed within 10 business days of approval
🚫 No returns or refunds for ORTHO-PILLOW™ or covers once opened and decompressed, for hygiene and cost reasons.

🇬🇧 United Kingdom

✅ 30-day return period under UK law
📦 Items must be in original, unused condition
🚚 Return shipping is your responsibility (unless item is defective)
📧 Contact us before returning: contact@konfortify.shop
💳 Refunds within 10 business days of approval
🚫 No returns or refunds for ORTHO-PILLOW™ or covers once opened and decompressed, for hygiene and cost reasons.

🇪🇺 European Union

✅ 30-day right of withdrawal (EU law)
📦 Items must be unused and in original packaging
🚚 Buyer covers return shipping
📧 Email us before return: contact@konfortify.shop
💳 Refunds processed within 10 business days
🚫 No returns or refunds for ORTHO-PILLOW™ or covers once opened and decompressed, for hygiene and cost reasons.

While the EU and UK legally require a 14-day return period, we give all our customers a 30-day return window.

Your satisfaction is our priority, and we want to make things as easy as possible — especially for our international customers.

Instead of returning the item, feel free to keep it, gift it, or donate it — and we’ll thank you with a personalized discount code to reorder the right size at a reduced price. However, if you prefer to return the item, you're welcome to send it (at your expense) to our European warehouse:
KONFORTIFY
3 Boulevard de Maincy, 77000 Melun, France