Return and refund
Your satisfaction is our priority.
That’s why we offer fair and clear return policies tailored to your region.
🇺🇸 USA / 🇨🇦 Canada
✅ 30-day return policy
📦 Items must be unused, in original packaging, with tags
🚚 Return shipping at your expense (unless item is faulty)
📧 Contact us before returning: contact@konfortify.shop
💳 Refunds processed within 10 business days of approval
🚫 No returns on sale, worn, or custom items
🇬🇧 United Kingdom
✅ 30-day return period under UK law
📦 Items must be in original, unused condition
🚚 Return shipping is your responsibility (unless item is defective)
📧 Contact us before returning: contact@konfortify.shop
💳 Refunds within 10 business days of approval
🚫 No returns on worn, hygiene-related, or discounted items
🇪🇺 European Union
✅ 30-day right of withdrawal (EU law)
📦 Items must be unused and in original packaging
🚚 Buyer covers return shipping
📧 Email us before return: contact@konfortify.shop
💳 Refunds processed within 10 business days
🚫 Returns not accepted for used, personalized, or sale items
While the EU and UK legally require a 14-day return period, we give all our customers a 30-day return window.
Your satisfaction is our priority, and we want to make things as easy as possible — especially for our international customers.
Instead of returning the item, feel free to keep it, gift it, or donate it — and we’ll thank you with a personalized discount code to reorder the right size at a reduced price.
However, if you prefer to return the item, you're welcome to send it (at your expense) to our European warehouse: 3 Boulevard de Maincy, 77000 Melun, France